product-safety-recall
amp Product Safety Recall Notice
amp
-2025-12-18
Amp Fit, Inc. (amp) is voluntary recalling the amp Smart Fitness Machines Due to Laceration or Injury Hazard.
Earlier this year, we discovered that the arm on the MP2 model of the fitness machine does not lock properly, which can allow the arm to swing unexpectedly, posing a risk of laceration or serious injury. The units were sold on-line from January 2025 to August 2025.
Consumers should immediately stop using the recalled fitness machine and contact amp to schedule a free inspection and repair that will be conducted at the consumers’ residence by an authorized technician. The repair involves the replacement of a part within the shoulder cap of the locking mechanism that helps to ensure the locking mechanism is fully engaged.
What has amp Done
- We contacted all customers with units from the potentially affected batch asking them to stop use until we could inspect and repair their devices.
- We proactively reached out to schedule the repair of all devices from the relevant batch.
- Each potentially affected device is being inspected. To repair the devices, technicians replace a part within the shoulder cap of the arm locking mechanism with an updated design that helps ensure the locking mechanism fully engages.
Over 80% of the devices have already been inspected and repaired. Anyone whose device has already been inspected and repaired don’t need to take any further action and can resume workouts.
IMPORTANT NOTE: If you did not receive any notices or outreach concerning your device, that means amp’s records indicate that you did not purchase the impacted MP2 device, and that your product is ready for use, subject to the safety protocols detailed in our user manual and demonstrated in instructional videos available on the amp app. If you are in any doubt, however, please feel free to reach out to us to double-check. You can do so via the toll- free number (888) 708-9560 or via e-mail at support@ampfit.com.
Our Ongoing Commitment
Safety, quality, and your confidence in us are at the core of everything we do. We continue to monitor all equipment in use and maintain strict manufacturing and inspection standards to ensure that every amp device performs exactly as intended.
If you ever have questions about your device, our support team is always here to help.
Email us anytime at support@ampfit.com, or contact us toll-free at (888) 708-9560 from 9:00 a.m. to 9 p.m. CT, 7 days a week.
Frequently Asked Questions
When will my order be delivered?
From the time of purchase, your amp takes 1-3 weeks to be delivered. Your shipping date is based on when you placed your order. We’ll send you tracking information once your amp ships, letting you keep an eye on its progress.
Where can I set up the device?
The device is designed for versatile setups, whether in a home gym, living room, or enclosed garage. Ensure the space has a sturdy, level surface and access to a standard power outlet.
What should I expect during installation?
Our expert installation team will handle everything from inspecting your space to assembling, calibrating, and testing the device for optimal performance. They’ll ensure everything is set up perfectly.
What mobile devices are compatible with amp ?
amp works seamlessly with most iPhones running iOS 17 or later. Simply download our app to unlock its full potential, monitor your workouts, and access personalized features. If you’re unsure about compatibility, check your device’s operating system in the settings menu.
What's included in the amp digital membership?
The amp digital membership leverages AI to transform your fitness experience, providing advanced tracking, automatic weight adjustments, and unlimited access to personalized, gamified workouts designed to keep you motivated and help you reach your goals.With robust multi-user support, everyone can enjoy a tailored and personalized experience, ensuring their unique preferences and needs are seamlessly met. Required 12-month amp membership ($23/month, billed monthly)Membership begins upon delivery and is billed monthly.
What exercises can I do with amp?
amp supports a wide variety of exercises, including strength training, cardio, recovery routines, and more. Its versatility allows for full-body workouts targeting every muscle group, with options like squats, presses, rows, curls, and functional movements. Whether you’re focused on building strength, improving endurance, enhancing mobility, or achieving a balanced fitness routine, the device offers tailored programs and endless possibilities to meet your goals.
Can I use amp without the app subscription?
The app subscription is required for a simple reason - it's what turns amp from a piece of equipment into your complete strength suite. The app works behind the scenes to track every rep, analyze your form, and automatically adjust weights based on how you're performing. This takes the guesswork out of strength training and ensures you're always training at the right level. Beyond tracking, the app gives you access to a growing library of workouts, real-time form guidance, and customized programming that adapts to your progress. You can create and save your own routines, get intelligent exercise alternatives, and see exactly how and where you're improving - all without having to piece together multiple apps or workout plans on your own. Think of it as your personal strength coach that never takes a day off built right into your workout experience, helping you train smarter and more effectively every time you step up to amp.
What is the price of amp?
The amp device is $1,795 (excluding tax and shipping) and includes: White glove installation A one-year commitment to the amp iOS app at $23/month 90-day return window Shipping costs are calculated at checkout based on your shipping address and includes delivery and professional installation of your amp.